Refund policy

Refund & Return Policy

Last Updated: July 2026

At Lawnshopy, customer satisfaction is important to us. This Refund & Return Policy explains how returns, exchanges, and refunds are handled.

Return Window

We offer a 30-day return policy from the date your order is delivered.

To request a return, please contact us within 30 days of delivery.

Return Eligibility

To be eligible for a return, your item must:

  • Be in its original condition

  • Be unused and not damaged by the customer

  • Be returned with its original packaging (when possible)

  • Be accompanied by proof of purchase or your order confirmation

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized flower arrangements

  • Gift cards

  • Final sale items

  • Items damaged due to misuse, improper care, or customer handling

  • Items returned after the 30-day return period

How to Start a Return

To request a return, please contact us at:

Email: bradleyjako99@gmail.com

Please include:

  • Your order number

  • Your full name

  • The email address used at checkout

  • The reason for the return

  • Photos if the item arrived damaged or incorrect

Our support team will review your request and provide return instructions.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If the return is approved due to our error, we may provide a prepaid return label or other return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are processed within 14 business days after inspection.

Refunds are issued to the original payment method used during checkout.

Late or Missing Refunds

If your refund has been approved but you have not received it after the processing period, please first contact your bank or payment provider.

If you still need assistance, contact us at:

Email: bradleyjako99@gmail.com

Exchanges

We replace items only if they are damaged, defective, or incorrect.

Please contact us within 7 days of delivery if you need an exchange due to a damaged or incorrect item.

Contact Information

Lawnshopy

Camp Verde Cir
Sherman, TX 75092
United States

Email: bradleyjako99@gmail.com

Phone: +1 (928) 567-3539

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (GMT)

Saturday & Sunday: Closed

© 2026, Lawnshopy